Privacy Policy & Use of Cookies

At B-Tech AV Mounts, we are committed to maintaining the trust and confidence of our customers, website visitors and subscribers to the B-Tech mailing list.

This Privacy Policy explains how we collect, use, store and protect personal information, the reasons we process that information and your rights in relation to your personal data.

If you do not agree with this Privacy Policy, you should discontinue use of this website and associated B-Tech online services.

Who We Are

This website is operated by B-Tech International Limited, trading as B-Tech AV Mounts.

Registered company name: B-Tech International Limited
Company number: 01056309
Registered office: Bennett House, Long March, Daventry, Northamptonshire, NN11 4NR, United Kingdom

Changes to This Privacy Policy

We keep this Privacy Policy under regular review and may update it where necessary to reflect changes to our website, services, systems, suppliers or legal obligations.

1. How We Process Personal Data

We process personal information only where we have an appropriate lawful basis for doing so. Depending on your relationship with B-Tech and the reason we hold your information, this may include contract, consent, legitimate interests or another lawful basis permitted by applicable data-protection legislation.

1.1 Contract

Where you or your organisation purchases products from B-Tech, we process information needed to manage the customer relationship, fulfil orders, arrange deliveries, issue invoices and carry out associated administration.

1.2 Consent

Where you have actively agreed to receive marketing communications from B-Tech, we use the information you provide to send relevant company news, product announcements, event information, promotions and other marketing communications.

You may withdraw your consent to marketing communications at any time by using the unsubscribe link included in our marketing emails or by contacting us.

1.3 Legitimate Interests

We may process personal information where it is necessary for our legitimate business interests, provided those interests do not override your rights and interests.

This may include responding to enquiries, quotations or requests for information, maintaining business relationships and communicating with customers, prospective customers, distributors and other business contacts.

2. Information We May Collect

Depending on how you interact with B-Tech, we may collect information including:

• Your name
• Company or organisation name
• Postal or business address
• Email address
• Telephone number
• Country or region
• Information submitted through website forms
• Details relating to enquiries, quotations or orders
• Marketing preferences
• Website usage and technical information collected through cookies or analytics tools

3. Customer Account and Order Information

We use business, accountancy and order-processing systems to store and process information relating to B-Tech customer accounts.

This may include your company’s name and postal address together with the names, email addresses and telephone numbers of personnel associated with the account.

We use this information to manage customer accounts, process orders, arrange deliveries and produce associated documentation such as delivery notes and invoices.

4. Contact Forms, Quote Requests and Enquiries

If you contact B-Tech through a contact form, quotation request or another online enquiry service, we collect the information you enter into that service.

This may include your name, company, telephone number, email address and any other information you choose to include in your enquiry.

We use this information to respond to your request, provide the information or quotation you have requested and deal with any necessary follow-up communication.

5. Mailing List and Marketing Communications

When you subscribe to the B-Tech mailing list, we may collect information including your name, company name, email address, country and marketing preferences.

We use this information to send B-Tech news, product announcements, event information, promotions and other relevant marketing communications.

Where appropriate, information such as your country or region may be used to help ensure communications are relevant to your nearest B-Tech office or market.

We do not rent or trade our mailing lists with other organisations or businesses.

Our email marketing systems may provide statistics relating to email delivery, opens and link clicks. We may use this information to understand the performance of our communications and improve the content we provide.

You can unsubscribe from marketing emails at any time by using the unsubscribe link provided in our emails.

6. Visitors to Our Website and Analytics

When you visit the B-Tech website, we may collect standard internet and website-usage information through cookies, analytics tools and similar technologies.

This may include information such as the pages and products viewed, approximate location, device and browser information, referral source and how visitors interact with the website.

We use this information to understand how our website is used, monitor its performance and improve its content, navigation and functionality.

7. Cookies

We use cookies and similar technologies to support the operation of this website, remember preferences and, where permitted, understand how visitors use the site.

Cookies are small files placed on your computer, mobile device or other internet-enabled device when you visit a website.

Some cookies may be necessary for the website to function correctly. Other cookies, such as analytics or marketing cookies, will be used in accordance with your cookie choices where consent is required.

You can manage your cookie preferences using the cookie controls provided on this website.

8. Embedded Content from Other Websites

Pages on this website may include embedded content such as videos, images, maps or other media provided by third-party services.

Embedded content may behave in the same way as if you had visited the third-party website directly. These services may collect information about your interaction with their content and may use cookies or similar technologies, subject to your cookie preferences and the third party’s own privacy practices.

9. Links to Other Websites

Our website may contain links to third-party websites, including manufacturers, partners, trade shows, industry organisations and other external resources.

This Privacy Policy does not apply to external websites. If you follow a link to another website, you should review that organisation’s own privacy information to understand how it processes personal data.

10. Who We Share Information With

Where necessary for legitimate business purposes, we may share personal information with organisations that provide services to B-Tech.

These may include:

• Transport and delivery companies
• Email and marketing service providers
• Website hosting and technology providers
• Analytics providers
• Customer feedback and survey providers
• Professional advisers and service providers
• B-Tech companies, offices or authorised distribution partners where necessary to respond to an enquiry or supply B-Tech products

Where third parties process personal information on our behalf, we take appropriate steps to ensure that the information is handled securely and in accordance with applicable data-protection requirements.

11. International Data Transfers

Some of the organisations and technology providers used by B-Tech may process information outside the United Kingdom.

Where personal information is transferred internationally, we take appropriate steps to ensure that suitable safeguards are in place as required by applicable data-protection law.

12. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including to meet applicable legal, accounting, contractual and business requirements.

Retention periods may vary depending on the nature of the information and our relationship with you.

Marketing information will be retained while your consent or another appropriate lawful basis remains valid. You may unsubscribe from marketing communications at any time.

13. Data Security

We take appropriate technical and organisational measures to protect the personal information we hold from unauthorised access, alteration, disclosure, loss or misuse.

Access to personal information is limited to employees, contractors and service providers who require it for legitimate business purposes.

14. Your Data Protection Rights

Depending on the circumstances and applicable data-protection law, your rights may include:

• The right to be informed about how your personal information is used
• The right to access personal information held about you
• The right to have inaccurate or incomplete information corrected
• The right to request deletion of personal information in certain circumstances
• The right to restrict the processing of your information
• The right to data portability in certain circumstances
• The right to object to certain processing
• Rights relating to automated decision-making and profiling
• The right to withdraw consent where processing is based on consent

You also have the right to raise a concern with the Information Commissioner’s Office if you believe there is a problem with the way your personal information is being handled.

Further information about your rights is available from the Information Commissioner’s Office.

15. Automated Decision-Making

B-Tech does not intend to make decisions that produce legal or similarly significant effects solely through automated processing unless we inform you that such processing is taking place and provide the information required by applicable law.

16. Contact Us About Your Personal Data

If you have a question about this Privacy Policy, would like to exercise one of your data-protection rights or would like us to correct information we hold about you, please contact B-Tech.

B-Tech International Limited
Bennett House
Long March
Daventry
Northamptonshire
NN11 4NR
United Kingdom

Email: UK@btechavmounts.com
Telephone: +44 (0)1327 300787